Training and Facilitation That Builds Real Capability and Performance

We have been lucky enough to have Andrew facilitate two different planning sessions for our team, each with unique groups and requirement. From the outset, Andrew was instrumental in helping us pre-plan and design the agenda, and offering valuable insight into the team building activities, including helpful do’s and don’t’s.

During our most recent planning day, Andrew played a crucial role in making it one of the branch’s most successful events. Andrew was able to bring us all along on the journey, kept everyone engaged, ensure we stayed on track, and infused the day with honesty and great humour. The feedback from our staff has been overwhelmingly positive, with main praising Andrew for keeping them engaged throughout the day.

I would highly recommend Andrew’s facilitation services.

Excellent Bite Size workshop led by a very experienced and knowledgeable facilitator. I learnt a lot in this session and I know I will put these new skills to use in both my professional and personal life.

I must say that the condensed bite sized course that you do, gets right to the point. The handouts are like a ‘cheat sheet’ for quick reference rather than volumes of stuff to trawl through from the 3 day residential on leadership.

I just wanted to send you a thank you for your work and delivery of our Performance Management training. It was so well received and honestly everyone has been singing your praises, which is great to see! As you know training can be challenge here and to see everyone so engaged and get so much out of the training it was just wonderful. Thanks also for all the effort you put in since our first conversation. You were really able to comprehend and understand what we needed and bring it to life – thank you! We look forward to working with Best Practice Consulting in the future.

In facing a highly challenging change management process involving a combination of organisational re-alignment with the merger of branches; cultural change; and some very difficult staffing issues – I approached Andrew & Marc for support.

From the outset, I was impressed with their:
- Willingness to listen and truly understand the issues;
- Skills and innovative approaches to working with teams in a change process;
-Excellent people and interpersonal skills;
-Determination and willingness to put in significant effort to get the result that I wanted.

From having a group of people with differing ideas about our vision and goals, and significant internal inertia in progressing new business, we have grown to a cohesive and motivated team with a shared vision, clearly articulated and agreed goals, and values that have been developed by the team. While the change process continues, the work with Andrew and Marc was the best of its kind that I have experienced in my twenty years in the Australian Public Service.

The tailored professional advice and insightful support provided by Warren has enabled me to achieve excellent work performance gains whilst strengthening my life management toolkit. The coaching experience was revealing, confronting yet inspiring and enlightening. Tough and fun!

Jenny gave me the skills and resources to get myself through a 'crisis' time. A lot of that was by reminding me that I had them within myself and that now was the time to use them to look after myself. After I got through the 'crisis' period, I realised that I could apply the same strategies to keep working to be the best I could be – for my colleagues, for my boss and for myself. I've rediscovered my ambition and been reminded of my value and worth in the workplace. I'm really enjoying the present and looking forward to the future, equipped with incredibly valuable tools thanks to Jenny.

Big learnings from the Bite Size workshops. Loved the content and length of the sessions. Would highly recommend.

A very enjoyable online session! I felt engaged with the material and enjoyed the variety activities. The use of humour was great! Thanks heaps!

Andrew from Best Practice Consulting came into our business a couple of years ago to assist us in growing from a small business to a medium size business. He met with our team, our accountants, viewed and scrutinised our financials, analysed myself and my business partners and generally ripped it apart from the ground up.

Andrew provided succinct reports and detailed information on how to achieve the best from our business and our team. Although this seemed like a rather intrusive experience, due to Andrew's knowledge and scrutiny, we defined our business structure, our plans, our future, long and short term goals, staffing requirements, required procedures and policies and any risk areas that were oblivious to us. In doing all of these in a cost effective manner, and providing second to none advice, we achieved a 78% increase in revenue the following year, a 54% increase in revenue the year after and still practice what Andrew preached on a regular basis. These successes were acknowledged when Unimail won the 2009 Telstra - MYOB - Small business of the year - NSW award!

This achievement was definitely due to Andrew's assistance and I recommend Andrew on a regular basis to small businesses looking to grow their revenue and improve the way they do business.