Customised Learning Edge

Bespoke and customised training

Unlock your team’s potential with tailored training programs.

At Best Practice Consulting, we design and deliver customised training solutions that meet your unique business needs. Whether it’s leadership development, change management, feedback and performance workshops, or coaching skills training, we craft programs that drive real results.


Why choose bespoke training?

Traditional training often falls short - too generic, too long, and not actionable. Your team deserves learning experiences that are:

  • Highly relevant: Address specific skills, scenarios, and challenges.
  • Engaging and effective: Sessions designed to captivate attention and inspire action.
  • Time-smart: Delivered in-person or online to fit busy schedules in Canberra, Sydney, and across Australia.

Our customised workshops are laser-focused on improving performance, boosting confidence, and delivering skills your team can apply immediately.

Training that works: The AGES advantage

We use the AGES model, grounded in neuroscience, to maximise learning and retention:

  • Attention: Interactive sessions that captivate learners with stories and real-world examples.
  • Generation: Activities that connect new knowledge to existing skills through problem-solving and discussions.
  • Emotion: Positive, safe learning environments where ideas flow, and experiences are shared.
  • Spacing: Spaced-out learning sessions reinforce skills for long-term retention.

Your team leaves with the knowledge they need - and the ability to use it.


Customised training solutions that deliver results

We’ve partnered with leading organisations to deliver tailored programs that make an impact:

Comcare:

  • Designed and delivered a year-long cultural Leadership Development Program for over 400 staff.
  • Created and facilitated targeted sessions on Coaching and Developing Others, Leading Teams, and Mentoring.

Defence Housing Australia (DHA):

  • Rolled out nationwide change management training:
    • Leading Change and Uncertainty for managers, supported by practical toolkits.
    • Thriving in Times of Change for all staff (550 participants over 18 months).
  • Developed and delivered courses on Coaching Skills for Supervisors, Mastering Feedback, Emotional Intelligence at Work, Managerial Influencing Skills, Negotiation Skills and Performance Management.

Department of Finance:

  • Delivered the EL2 "Guiding and Developing Your People" Leadership Program to boost staff engagement and performance.
  • Facilitated customised programs on Enabling High Performance, Coaching Conversations, Managing Staff across Functions Roles and Tasks and Time Management.

Department of the Prime Minister and Cabinet:

  • Delivered bespoke short courses on Agility and Flexibility, Coaching, Giving and Receiving Feedback, Mentoring, Leadership and Performance.
  • We customised and delivered many sessions of the APS Core Skills Programme on Performance Management

How it works

Getting started with customised training is simple:

  1. Discuss your needs – We’ll design a tailored program that fits your goals.
  2. Set your schedule – Choose dates, times, and delivery format (online or in-person).
  3. Gather your team – Optimal learning for up to 15 participants per session.

Ready to unlock your team’s potential? Let’s create a training program that delivers results.

Why choose Best Practice Consulting?

  • Tailored training: Content and delivery designed around your team’s challenges and goals.
  • Engaging facilitation: Practical, interactive sessions that drive meaningful change.
  • Proven results: Clients across government and corporate sectors trust us to deliver real outcomes.

Contact us today to discuss your learning needs and get started. Let’s build a stronger, smarter team - together.

 Questions? Contact Us

FROM OUR CLIENTS

  • Andrew was instrumental in helping us pre-plan and design the agenda, and during our planning day, Andrew played a crucial role in making it one of the branch’s most successful events. Andrew was able to bring us all along on the journey, kept everyone engaged, ensure we stayed on track, and infused the day with honesty and great humour.I would highly recommend Andrew’s facilitation services.
    Manager - Australian Public Service
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  • Excellent Bite Size workshop led by a very experienced and knowledgeable facilitator.
    Naomi - Workwear Group New Zealand
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  • From having differing ideas about our goals, we have grown to a cohesive and motivated team with a shared vision.
    Branch Manager - Australian Public Service
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  • The condensed bite sized course gets right to the point. The handouts are like a ‘cheat sheet’ for quick reference rather than volumes of stuff to trawl through.
    Senior Manager - Australian Public Service
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  • You were really able to comprehend and understand what we needed and bring it to life – thank you!
    Senior Manager - Lifeline National Office
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  • The coaching experience was revealing, confronting yet inspiring and enlightening.
    Naval Commodore and Director General - Defence Materiel Organisation
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  • I'm really enjoying the present and looking forward to the future, equipped with incredibly valuable tools.
    Senior Executive Manager - Australian Public Service
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  • Big learnings from the Bite Size workshops. Loved the content and length of the sessions. Would highly recommend.
    Manager - Workwear Group
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  • After our consultation, we achieved a 78% increase in revenue the following year and a 54% increase the year after.
    Andrea Culligan - Managing Director of Unimail
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  • A very enjoyable online session! I felt engaged with the material and enjoyed the variety activities. The use of humour was great! Thanks heaps!
    Online Participant - APS Supervisor
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